All our online transactions are dealt with personally and all our goods are wrapped and packaged with care.
Stock items will be sent out to you within 48 hours of receiving full payment, they will be sent either via Royal Mail special delivery guaranteed, by 1pm next day (mon-fri) or signed for 1st class.
Special orders will also be sent out within 48 hours of receiving balance of payment, after allowing 25 working days for orders to be completed, they will be sent via Royal Mail special delivery guaranteed, by 1pm next day (mon-fri) or signed for 1 st class.
Postage prices are clearly stated with each bear online so vary from bear to bear depending on size
For special orders the cost of postage will be discussed and agreed at time of the order.
Orders over £200 will be free postage and packaging.
UK delivery only.
If you are not completely satisfied with your purchase, please contact us within 48 hours of receiving your goods to arrange a return and to receive a full refund of the purchase price.
If the return is due to the goods being faulty, we will refund you for the return postage via Royal Mail tracked and signed for as well as the full purchase price you paid.
However if you are returning the goods for any other reason, you will have to pay for the return postage cost via Royal Mail tracked and signed for, we will refund the original price of the goods less the postage costs.
Special orders are not refundable (please see cancellation in terms and conditions paragraph 13.3)
Please contact us via email with your full details and product information before returning the product back to us, this is so we can advise you on how to return the goods back to us safely.
Full refunds will only be given if the product has been returned to us safely, in its original condition and unused and undamaged.
These conditions do not affect your statutory rights as a U.K. consumer.